Adjust and Adapt: Your 30-Day Journey to Better Posture
We are proud to be the first brand to introduce a 30-day trial period. Research shows that it takes about two weeks to adjust to a new chair and improve your sitting posture. Our trial period allows you to experience the comfort and give your body time to adapt, ensuring you find the perfect fit. For detailed terms and conditions and to see which products are covered under the 30-day trial, please check below.
Terms:-
Proof of Purchase:
Keep a soft copy of your original invoice or warranty certificate to avail the 30 Days trial or any warranty claims.
Trial Period:
The trial period starts on the day the chair is delivered to your address and lasts for 30 consecutive days.
Product Eligibility:
This trial is limited only to the Mesh Office Chair Category.
Purchase Source:
Our 30 days trial offer applies only to the original purchaser of genuine Vergo Chairs purchased from www.vergo.online. Purchases made via 3rd party retailers like Amazon, Flipkart, Pepperfry, JioMart, Industry Buying, etc will not be eligible for a 30-day trial.
Adjustment Period:
Give your body 15 days to adjust to the new chair. It can take 1-2 weeks to get comfortable.
Return Process:
- Photographic Proof: We will need photographic proof of the chair from your end while opting for a return. We may cancel the request if you fail to provide substantial proof.
- Dismantling and Packaging: Dismantle the product and keep the original box to pack the product for return.
- Initiate Return: Contact our customer service before the end of the 30-day trial period to initiate a return. Failing to do so will invalidate the offer. Our customer service will provide you with a return authorization and instructions for returning the chair.
Shipping:
The customer has to bear 50% return shipping charges.
Refund:
Refunds will be initiated once the shipment is received in our warehouse, quality checked, and our terms are met. Vergo will make the final decision on refunds.
Exceptions:
Chair must not be damaged, stained or torn. Shipment to be return in its original condition
No Replacement or swap of products will be applicable, only refund will be provided.
This policy is created for customers to experience the product. If claiming the warranty within the 30 days period, the product will no longer be valid for the 30-day trial offer.
Return and Refund on 30 days Trial offer will not be applicable if the product falls under Exceptions of trial offer.
Any return because of the wrong color, product, size, model, or price issue between sale events is not allowed under the 30 days trial policy and will be rejected for return.
Damage in Transit or Manufacturing Defects:
In case the shipment received is damaged in transit or has any manufacturing defects, Vergo will resolve the issue by providing part replacement or product replacement, depending on the issue. However, in this case, the 30 days trial will make the order invalid.
*Standard Cancellation & Return Policy will be applicable*