FAQ'S

You can sign up with Vergo through your mobile number, google account, or even with your email address. Once the OTP is verified, you will be required to enter your basic details like name and email and that's it. Done!

If you are not getting OTP then use resend button to retrigger OTP after 60 seconds If you are still unable to login, Try an alternate number or contact us.

Once the order is received, it usually takes 24-48 hours for us to dispatch.

The delivery duration is usually dependent on the item that you have purchased and the delivery location. It usually takes 2-5 days for Metro cities and 5-10 days for other locations.

Once the order is shipped you will receive tracking information on Whatsapp or Email as per the details provided.

You can check the serviceability of your location by entering your pin code on the product page. We are currently delivering PAN India but few remote locations might not be serviceable.

We always aim to bring you your products before the promised delivery date. However we don't provide any expedited services at the moment.

Kindly reach to customer care for any updates.

UPI, Netbanking, Credit Card, Debit Card & Debit Card EMI.

No. Vergo does not store any card details on the website.

Please check if the OTP/card/bank/details entered are correct and retry.

No, currently we only accept prepaid orders.

You can also download the invoice by visiting the order details page. In case of any assistance kindly reach to us.

Order cancellation requests can be raised within 30 minutes from placing the order. If the order has been processed, it becomes non-cancellable. Please read the cancellation policy here - 

A refund will be initiated and credited back within 1-3 working days, depending on the transaction mode.

Our products are DIY & come with an easy-to-follow assembly guide. If you encounter any issues, our customer service team is here to help. Chargeable Installation can be provided by the brand.

Please reach out to us with Order Id & Email Id, to register for warranty within 7 days of delivery.

All the functional parts of the products are covered under 3 years warranty*. To know more click here -

If your order meets the return eligibility criteria as per the return policy kindly contact us.

Return Policy

The refund will be initiated once the item is picked up from your location. And the refund will be processed in 5 - 7 business days.

No, this is not possible.

Refund value is credited to the source account in case of online payment.

The product has to be dismantled & packed in the original package, our team will share the return labels which needs to be printed & pasted on the package.

Except Office Mesh Chair Category, all other products are covered in the 10 Days Return Policy.